At a time when unions are in the spotlight more than they have been for years, these papers are about how unions communicate, how they find out what members think and how members can shape the work of the union.
The papers helps unions to explore the ways in which members are engaged. It aims to help unions develop their strategy for engaging with members and what aims they seek to achieve.
At their very core, trade unions are member organisations. This leads to the question, what are the ways in which members are engaged with their union? These papers helps unions to answer that question.
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